Refunds Vs. Credits
Refunds are full or partial funds returned to the customer for a variety of reasons. Refunds will be credited depending upon the payment method the customer chose when making their purchase. Credits are stored on our system as one credit per dollar. Credits may be applied to future orders. We reserve the right to determine whether or not a customer will receive a credit or a refund.
Order Cancellation
You may cancel an order at any time for any reason. However, you should be aware that the timing of your cancellation as well as any work done prior to your cancellation can reduce the amount of refund or credit that you receive.
If you are able to cancel your order prior to it being assigned, you are entitled to a 100% credit or refund. However, once the order has been assigned, you will only receive a partial refund or credit. Please know that we work hard to ensure that prorating credits or refunds is done fairly. For more information on this, please contact customer service.
Late Delivery
We have several safeguards in place to ensure that all orders are completed on or before the deadline. Because of this, we have successfully delivered work on time for more than 99% of our orders. However, in the event that we do miss a deadline, we will offer a full or partial credit or refund. This will be determined based upon the deadline and the complexity of the order.
However, if the late delivery is due in full or in part to inaction on the part of the customer, no refund or credit will be given. This includes failure to update contact information, failure to make full payment, or failure to respond to communications.
Missing Deliverables
If a customer finds that they have not received all of the materials they are due, they must contact us immediately. In the vast majority of cases this is a simple oversight, and the missing documents will be delivered immediately. If we are not able to deliver these immediately, we will give a full or prorated credit or refund. This will be based upon the price of the deliverable as well as the amount of time it takes to produce it.
Unassigned Orders
Because we have such a large staff of writers, we are able to assign virtually 100% of orders placed to qualified writers. However, in the event that we are not able to assign a writer, a full refund will be issued to the customer.
Writer Illness or Emergency
If a writer becomes ill or has an emergency that makes them unavailable to complete your assignment, it will be assigned to another writer. If this results in a delay, you will be entitled to a refund or credit under our missed deadline policy.
Incomplete Revisions
If we are unable to complete revisions for any reason, we will provide a fair refund or credit. This does not apply to revisions requested after the revision deadline has passed. In Order to submit a compensation request, the Customer must contact the Support Team within 6 months after the Order was completed.
Please read our revision policy for more details.
Duplicate Content
We have a zero tolerance policy for plagiarism. We fully guarantee that all work is completely original, and that any documents we produce for students will pass any plagiarism scan. In the event that it is proven that any writer has submitted copied, stolen, or improperly attributed content, we will take immediate action. This includes providing a full refund to the customer who was negatively impacted.
If the claim is that the paper is unoriginal, a credible plagiarism report is required (preferably “Turnitin.com”).
Double Billing
The company who processes payments for us has safeguards in place to prevent double billing. However, if any consumer believes they have been overcharged or double charged should contact customer service. We will happily issue a refund once we have received verification.
The Billing Department representative requires up to 2-5 days to review the request, and provide the resolution to the Customer over the phone or by e-mail. In certain cases, the Customer's claim may be reviewed immediately or within a shorter time period.
Handling Disputes
Customers may dispute any decision we make with regards to our application of these money back guarantee policies. Disputes will be taken seriously and handled by upper management. While the final decision on any matter will be made by our staff, please know that your concerns and complaints are taken seriously. We will always prioritize good customer relationships.
Changes to Our Money Back Guarantees
We may change these policies for any reason at any time. We may also do so without prior notice. If these changes are made, we will make a reasonable effort to ensure that customers are informed. However, it is the responsibility of each customer to know and understand these policies whether they have been made aware of changes or not.
Submitting Questions Comments or Concerns
Anyone with comments, questions, or concerns about our money back guarantee policies should contact customer support. They will be able to answer or forward the inquiry to someone who is qualified to respond.
